Shipping policy
Last updated: 17 August 2026
At Soma Studio, we carefully pack every order before handing it over to our shipping partner. This Shipping Policy explains our order processing times, delivery timelines, shipping charges, tracking process, and what to do if your order is delayed or arrives with an issue.
1. Shipping Availability
We currently offer shipping across India.
International shipping is not currently available. If we introduce international shipping in the future, this policy will be updated with applicable destinations, delivery estimates, customs requirements, and shipping charges.
2. Order Processing Time
Orders are generally processed and prepared for dispatch within 1–3 business days after successful payment and order confirmation.
Custom, personalized, or made-to-order products may require additional processing time depending on the complexity of the order. Where applicable, an estimated processing timeframe will be communicated on the product page or after the order is placed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Business Days means Monday through Friday, excluding public holidays observed in India.
3. Delivery Timeframes
Once your order has been dispatched, the estimated delivery time is generally:
3–7 business days
Delivery times are estimates and may vary depending on your location, courier availability, serviceable areas, weather conditions, public holidays, peak-season demand, or other circumstances beyond our reasonable control.
Remote or difficult-to-service locations may require additional delivery time.
The total time from order placement to delivery may therefore be approximately 4–10 business days, excluding exceptional delays and additional time that may be required for certain custom products.
4. Shipping Costs
Standard shipping charges generally range from:
₹99–₹299
The exact shipping charge applicable to your order will be displayed at checkout and may vary based on factors such as:
- Delivery location
- Order weight or dimensions
- Shipping service selected
- Courier availability
- Promotional offers or free-shipping eligibility
Any applicable shipping charge will be shown before you complete your purchase.
5. Shipping Methods
Orders may be shipped through third-party courier and logistics providers selected by Soma Studio.
The available shipping method may depend on your delivery location, package size, weight, and courier availability.
Where multiple shipping options are available, the options and applicable charges will be displayed during checkout.
6. Order Tracking
Once your order has been dispatched, we will generally provide tracking information through the contact details associated with your order.
Depending on the courier service, tracking may be provided by:
- SMS
- Shopify order notifications
- Courier tracking links
You can use the tracking information provided to check the latest delivery status directly with the shipping carrier.
Tracking information may take some time to become active after the courier receives the shipment.
7. Delivery Issues and Delays
We work with our shipping partners to ensure orders are delivered as quickly and safely as possible. However, delivery times may occasionally be affected by circumstances outside our control.
These may include:
- Courier delays
- Severe weather or natural events
- Public holidays
- High shipment volumes
- Incorrect or incomplete address information
- Failed delivery attempts
- Remote or restricted delivery locations
- Transportation or logistics disruptions
- Government restrictions or other unforeseen circumstances
If your tracking information has not changed for an extended period or your estimated delivery timeframe has passed, please contact us at orders@somastudio.in with your order number so that we can assist you.
8. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address and a reachable phone number when placing an order.
Please carefully check your address before completing your purchase.
If an order cannot be delivered or is returned to us because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping where permitted by applicable law.
9. Damaged Packages
If your package appears visibly damaged when delivered, we recommend documenting the condition of the package before opening it, where reasonably possible.
If the product inside is damaged, please contact us as soon as possible at orders@somastudio.in and provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged product
- A brief description of the issue
We will review the matter and provide an appropriate resolution in accordance with our Returns and Refunds Policy and applicable law.
10. Missing or Incorrect Items
If your order is missing an item or you receive an item different from what you ordered, please contact us at orders@somastudio.in as soon as reasonably possible after delivery.
Please include your order number and photographs of the items received so that we can investigate and assist with the appropriate resolution.
11. Lost Shipments
If a shipment appears to have been lost in transit, please contact us with your order details.
We may coordinate with the applicable courier or logistics provider to investigate the shipment and determine the appropriate next steps.
Resolution times may depend on the courier's investigation process.
12. Custom and Made-to-Order Products
Some Soma Studio products may be produced specifically after you place an order.
For such products, the processing period may be longer than the standard 1–3 business days stated above.
Where a product has a different processing time, that timeframe will be communicated on the relevant product page, during the ordering process, or through direct communication with the customer.
Custom orders may also require additional time for design confirmation, customer approvals, production, finishing, or quality checks.
13. International Shipping
Soma Studio currently does not offer international shipping.
Orders are currently available for delivery within India only.
We may introduce international shipping in the future. Any new destinations, shipping costs, estimated delivery times, customs or import charges, and other applicable conditions will be published on this website when international shipping becomes available.
14. Questions About Shipping
For questions regarding shipping, delivery status, or an existing order, please contact:
Soma Studio
Email: orders@somastudio.in
Business Address: Blerone Building, Sundar Lane, Orlem, Malad West, Mumbai, Maharashtra, 400064, India
Please include your order number in your message whenever possible so that we can assist you more quickly
Soma Studio
Where Ideas Take Shape.