Refund policy

Last updated: 17 August 2026

At Soma Studio, we take care to inspect, finish, and securely package every order before dispatch. If something arrives damaged, defective, incorrect, or materially different from what you ordered, we want to help resolve it fairly and efficiently.

This Return and Refund Policy explains when returns, replacements, cancellations, and refunds may be available.

1. Return and Refund Eligibility

Return, replacement, or refund requests may generally be accepted in the following situations:

Damaged Products

If your product arrives physically damaged due to transit or handling, please contact us within 7 days of receiving your order.

Defective Products

If your product has a manufacturing defect or does not function as reasonably intended, please contact us within 7 days of receiving your order.

Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us within 7 days of receiving the order.

Where the wrong item is confirmed to have been sent by Soma Studio, we will generally arrange a replacement or another appropriate resolution at no additional product cost.

Missing Items

If your order is missing an item or accessory that was included in the product listing or order, please contact us within 7 days of receiving the order.

2. Unboxing Video Requirement

An unboxing video is mandatory for refund, replacement, or damage-related claims involving the condition of the parcel, missing items, transit damage, or a defective product on arrival.

To help us verify what happened during delivery and resolve genuine claims fairly, we strongly require customers to record the complete opening of their package.

Your video should:

  1. Show the package from all sides before opening.
  2. Clearly show the shipping label and the condition of the package.
  3. Show whether the original packaging or tape appears damaged, opened, or tampered with.
  4. Be one continuous, unedited recording from start to finish.
  5. Show the package being opened.
  6. Clearly show the product, packaging, accessories, and other contents.
  7. Show the condition of the product immediately after opening.

For functional or defect-related claims, we may additionally ask you to demonstrate the issue on video.

Claims relating to visible transit damage, missing contents, or damage apparent upon opening may be difficult to verify without a valid unboxing video and may be rejected where the video is required to establish the condition of the shipment.

This requirement does not limit any non-waivable rights or remedies available to consumers under applicable Indian law.

If the outer package appears seriously tampered with or damaged before opening, please photograph or record the condition and, where reasonably possible, refuse delivery and contact us promptly.

3. Return Timeframe

Eligible return or replacement requests must generally be submitted within:

7 days of receiving the order

Requests made after this period may not be accepted unless the issue is covered by a separate warranty or another applicable legal right.

To initiate a claim, email us at:

orders@somastudio.in

Please include:

  • Order number
  • Customer name
  • Description of the issue
  • Photographs and/or video of the product
  • Unboxing video, where applicable
  • Any other information reasonably required to assess the claim

4. Condition Required for Returns

Where a physical return is approved, the product should generally be returned:

  • In its original condition, except where the problem itself caused the damage;
  • With the original packaging, where reasonably available;
  • With all included parts, accessories, and components;
  • Without unauthorized modifications or alterations; and
  • With reasonable care having been taken to prevent additional damage.

For ordinary return requests, we may not accept products that have been substantially altered, intentionally damaged, misused, or modified after delivery.

These requirements do not override remedies available for products that were defective, damaged, or otherwise not in conformity with applicable consumer protections.

5. Custom, Personalized and Made-to-Order Products

Because many Soma Studio products may be custom-made, personalized, or produced specifically according to a customer's requirements, such products are generally not eligible for return or refund due to change of mind, personal preference, or a change in requirements after production has begun, except where required by applicable law.

This may include products:

  • Made using a customer-provided STL or other design file;
  • Made to a customer's requested dimensions;
  • Personalized with a name, text, image, or other information;
  • Produced in a customer-selected color or configuration; or
  • Specifically manufactured for a customer and not ordinarily held as stock.

If a custom product is defective, damaged, incorrectly produced, or materially different from the agreed specifications, please contact us within 7 days of delivery and we will review the issue.

6. Non-Returnable Items

Unless required otherwise by applicable law, the following are generally not eligible for return because of change of mind or personal preference:

  • Custom or personalized products;
  • Made-to-order products;
  • Products manufactured from customer-supplied files or specifications;
  • Products that have been intentionally altered or damaged after delivery;
  • Products damaged due to misuse, incorrect handling, or improper installation;
  • Products returned without the components reasonably required to evaluate or process the claim; and
  • Products where the return request is based solely on a change of mind, preference, color preference, or similar reason.

Minor variations that naturally result from 3D printing—such as layer lines, tiny surface variations, slight color differences caused by lighting or material batches, or reasonable manufacturing tolerances—do not by themselves constitute a defect.

7. Change of Mind

We currently do not offer returns or refunds simply because you:

  • Changed your mind;
  • No longer want the product;
  • Prefer a different color;
  • Prefer a different size or design;
  • Ordered the wrong variant;
  • Dislike a characteristic that was clearly disclosed on the product page; or
  • Changed your requirements after a custom product entered production.

Please review product descriptions, dimensions, photographs, specifications, and customization options carefully before placing an order.

8. Replacement or Refund

Where a claim is approved, Soma Studio may provide one or more of the following, depending on the circumstances:

  • Replacement of the product;
  • Replacement of the affected component;
  • Repair or corrective action where reasonably possible;
  • Store credit where appropriate and agreed; or
  • Refund of the eligible amount paid.

For a straightforward manufacturing defect or incorrect product, we will generally try to offer a replacement where reasonably practical before issuing a refund.

The final resolution will depend on the nature of the issue, product availability, condition of the returned product where applicable, and applicable law.

9. Refund Process and Timing

Once your return or refund request has been approved, we will initiate the applicable refund through the original payment method or another appropriate method.

Refund processing time: 3–7 business days after approval and completion of any required return or verification process.

The time it takes for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the payment provider or financial institution.

Shipping charges may be refundable in certain cases, such as where Soma Studio sent the wrong product or an item was confirmed to have arrived damaged or defective, subject to the circumstances and applicable law.

10. Return Shipping Costs

Damaged, defective, missing, or incorrect orders

Where Soma Studio confirms that an eligible issue occurred before or during delivery, we will generally arrange or reimburse reasonable return shipping costs where a return is required.

Change-of-mind or non-eligible returns

We generally do not accept change-of-mind returns. Where a return is exceptionally approved for another reason, the customer may be responsible for applicable return shipping costs.

We will communicate any applicable shipping deduction before processing the refund.

11. Damaged or Defective Product Handling

If you receive a damaged or defective product:

  1. Do not discard the product or packaging.
  2. Keep the original packaging and all included components.
  3. Take clear photographs of the product and packaging.
  4. Provide the required unboxing video.
  5. Email us at orders@somastudio.in with your order number and details of the issue.

Please do not attempt major repairs, modifications, or alterations before contacting us, as this may make it harder to determine the original cause of the issue.

12. Cancellation Requests

Orders that have not yet entered production or shipping may generally be eligible for cancellation, subject to the product type and applicable law.

For custom or made-to-order products, cancellation may not be possible once design work, material preparation, printing, finishing, or other production work has begun.

Once an order has been dispatched, cancellation through the website may no longer be available.

Please contact us as soon as possible at orders@somastudio.in if you need to request a cancellation.

13. Fraudulent or Abusive Claims

We reserve the right to investigate claims and request reasonable evidence before approving a refund or replacement.

We may reject a claim where there is reasonable evidence of:

  • Intentional damage;
  • Misuse or improper handling;
  • Unauthorized modification;
  • Fraudulent activity;
  • False or misleading information;
  • Repeated abusive claims; or
  • A condition inconsistent with the circumstances described in the claim.

Any decision will remain subject to applicable consumer-protection laws and other mandatory legal rights.

14. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded under applicable Indian law.

Where mandatory law provides a consumer with a right to a refund, replacement, repair, cancellation, or other remedy, that right will continue to apply regardless of the terms stated in this policy.

15. How to Contact Us

For return, replacement, cancellation, or refund requests, please contact:

Soma Studio
Email: orders@somastudio.in
Business Address: Blerone Building, Sundar Lane, Orlem, Malad West, Mumbai, Maharashtra, 400064, India

Please include your order number in all communications.

We aim to review genuine issues fairly and provide a practical resolution as quickly as reasonably possible.

Soma Studio
Where Ideas Take Shape.